TrakscapeTrakscape

Privacy Policy

Last updated: January 21, 2026

At Trakscape ("Company," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, mobile applications, and related services (collectively, the "Service").

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Express interest in obtaining information about us or our products
  • Participate in activities on the Service
  • Contact us for support

This information may include: name, email address, phone number, company name, billing address, and payment information.

Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers
  • Log Information: Access times, pages viewed, IP address, referring URL
  • Location Information: GPS coordinates (with your permission) for field service tracking
  • Usage Information: Features used, actions taken within the Service

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Improve, personalize, and expand our Service
  • Understand and analyze how you use our Service
  • Develop new products, services, features, and functionality
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Information Sharing and Disclosure

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting, customer service)
  • For Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: We may share your information for any other purpose with your consent
  • Legal Requirements: If required by law or in response to valid legal requests

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information, including:

  • SSL/TLS encryption for data in transit
  • Encryption at rest for sensitive data
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • SOC 2 compliant data center infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we need to retain certain information for legitimate business or legal purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@trakscape.com.

7. Location Data

Our Service uses GPS location data to enable real-time crew tracking. This data is:

  • Only collected when you actively use the mobile application with location permissions enabled
  • Used solely for service delivery and operational purposes
  • Accessible only to authorized users within your organization
  • Retained according to our data retention policies

You can disable location tracking at any time through your device settings, though this may limit certain features of the Service.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

We integrate with the following types of third-party services:

  • Payment processors (Stripe)
  • Mapping services (Mapbox, Google Maps)
  • Analytics services (Google Analytics)
  • Communication services (SMS, email providers)
  • Accounting integrations (QuickBooks)

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

For significant changes, we will provide more prominent notice (including email notification for certain services).

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: