Frequently Asked Questions

Signing up is easy! Just click the "Get Beta Access" button on our homepage and enter your email. You'll receive an invitation to create your account within 24-48 hours.

Trakscape works on any modern web browser (Chrome, Firefox, Safari, Edge) and we have native mobile apps for iOS and Android devices. Your data syncs seamlessly across all devices.

No installation required for the web app - just log in through your browser. For field crews, we recommend downloading our mobile app from the App Store or Google Play for the best GPS tracking experience.

Most companies are up and running within an hour. Our guided setup wizard walks you through adding your services, crews, and customers. We also offer free onboarding calls if you need help.

Beta testers get full access to all Trakscape features including GPS tracking, crew management, scheduling, customer notifications, and analytics. You'll also receive priority support and direct access to our development team.

Yes! The beta program is completely free during the testing period. We want your honest feedback to help us build the best product possible. There are no hidden fees or credit card requirements.

The beta program typically runs for 3-6 months. Beta testers will receive special pricing and benefits when we launch publicly as a thank you for your participation.

All your data is secure and will be migrated seamlessly when we transition to general availability. You'll maintain full access to your historical data, and there will be no interruption in service.

Our mobile app uses your device's GPS to track crew locations in real-time. Dispatchers can see all crews on a live map, view route history, and receive alerts when crews arrive at or leave job sites.

Yes! We integrate with QuickBooks, Xero, and other popular accounting platforms. You can automatically sync invoices, payments, and customer data between systems.

Yes, our mobile app works offline. Crews can view their schedules, log work, and take photos even without internet. All data syncs automatically when connectivity is restored.

You can set up automated notifications via SMS and email to keep customers informed. Options include appointment reminders, on-my-way alerts, job completion confirmations, and service follow-ups.

During the beta period, Trakscape is completely free. After launch, we'll offer several plans starting at $49/month for small teams. Beta users will receive exclusive discounts.

No long-term contracts required. All plans are month-to-month after the beta period, and you can cancel anytime. We want you to stay because you love the product, not because you're locked in.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers. Enterprise customers can also pay via invoice.

Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.

We offer email support for all users, with typical response times under 4 hours. Professional and Enterprise plans include priority phone support and dedicated account managers.

Absolutely. We use industry-standard encryption (SSL/TLS) for all data transmission, and your data is stored securely in SOC 2 compliant data centers. We never sell your data to third parties.

Yes, you can export all your data at any time in standard formats (CSV, Excel, PDF). Your data belongs to you, and we make it easy to take it with you if needed.

Yes! We offer free onboarding sessions, video tutorials, and comprehensive documentation. Enterprise customers receive customized on-site or virtual training.